online shopping information:

Our secure online shopping cart is provided by Paypal and all payments are processed online by Paypal.

You can make purchases with your credit card or using a Paypal account if you have one.

 

Pricing & Taxes

All prices are quoted in Australian dollars. Prices include GST.

 

Returns & Replacements

We stand by the products we sell. If you are unhappy with the quality of your purchases please contact us immediately and we will exchange the products or provide a refund. Any discrepancies with your order must be reported within 7 days of receiving your order. It may be necessary for clients to return goods by Australia Post, in which case, reimbursement of return freight costs will be included in refund/credit (only if the error is on b4w’s behalf).

Errors made by clients when placing their order can be returned if reported within 7 days and products are unopened. This includes change of mind returns also. Goods must arrive in re-saleable condition. Return freight will be at customer's expense. Goods must be re-packed carefully for return and the package must include a letter identifying your invoice number, name, contact information as well as why the goods are being returned.

Whether you require a credit or a replacement, it is extremely important to provide as much detail as possible about what you are returning so that the return can be processed accurately & promptly.

 

Product Liability

The stability & nature of our products may be altered depending on storage conditions. b4w cannot accept any liability in this regard.

People react to essential oils in different ways so the therapeutic benefits of our products will differ accordingly, should skin irritation occur, please discontinue use. We recommend storage below 30◦ and best used within 6 months of purchase.

Important: Essential Oil caution is recommended with all essential oils during the first three months of pregnancy, & some essential oils are not to be used during pregnancy at all.
 

Security & Privacy

Customer information will never be provided to third parties for marketing purposes.

 

Postage

All goods are shipped via Australia Post and usually delivery takes 3 - 5 days from receipt of your order.

Shipping is a flat rate of $8.50 for all orders shipped Australia wide.

 

Alternative Purchasing Option

If you do not feel comfortable ordering online or if you would prefer to make your purchase using an alternate method to credit card or PayPal you can order our products by email.

All orders must be paid for prior to shipping. We accept cheques, money orders and direct deposits. Cheques & money orders are to be made out to b4w. Cheques & money orders must be received before order can be dispatched. Please record your name & contact details on the back of cheque or money order.

Our account details for direct deposit.
Westpac Bank: B4W
Branch No: 035 048
Account No: 191 424

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